• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Disappearing Assets

Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

There are a few pngs dissapearing when I generate the share link for my project. I test them in the Mac OS desktop preview tab and everything works until I generate the share link. The pngs end up not being in the app clip, but are still usually visible in the desktop app until I press the home button and come back to the project they disappear. I still see the names of the pngs in the Scene tab, but they're size is 0 magically and the size options are greyed out. 

 

Everytime I try to add back the pngs they disappear after generating the share link. The size of the entire project is 61 mb. The disappearing pngs are 92, 80, and 226 kb. I have other pngs and glbs that are fine and do not magically disappear.

 

Please help, our company is relying on a working augmented reality experience for a contract and we are dissapointed that there are no error logs of any sort or any indication of why there are disappearing assets.

Bug Unresolved
TOPICS
Bug , Desktop , Performance or Stability , Usability Issue

Views

187

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

Version 0.23.4 #125

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 25, 2023 Aug 25, 2023

Copy link to clipboard

Copied

Update: I changed the pixels of the 3 pngs to 512x512 and they are now appearing, but now another image in the scene that wasn't disappearing is now disappearing. This bug seems very random and I've never experienced it in any other mobile AR software I've used before.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

LATEST

I ended up changing all the images to 512x512 and consolidating what images I could from multiple images into bigger singular images and the glitching stoppped for now.

Votes

Translate

Translate

Report

Report