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iPhone 11 app won't open file?

Contributor ,
May 31, 2023 May 31, 2023

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Adobe Aero on my iPhone 11 won't open my file with custom character imported? (synced from Desktop creative cloud). It loads to 100% but doesn't open in AR view (video attached).

Bug Unresolved
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3 Comments
Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Daniel_Peterson thanks for the report, what is your Ios version? Thanks!

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Contributor ,
May 31, 2023 May 31, 2023

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Hi @markhellar , it's iOS 16.1.1

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Contributor ,
May 31, 2023 May 31, 2023

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Hi @markhellar, I tried between desktop and iPad which works ONCE - then I also get this error in Aero Desktop when trying to re-open the file... and then Aero crashes.

Daniel_Peterson_0-1685601698419.png

 

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