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problem with import giving unkown error

New Here ,
Feb 09, 2023 Feb 09, 2023

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Hi, im having a problem with importing my model from unreal engine 5 i have used the correct files for example it said that it is conpatiablem with .fbx, .glb but when putting them into the desktop aero it gives me a unkown error and I do not know to how to pass it or fix the problem i also checked if aero can be used on windows desktop and it is but it's not letting me imporet anything, please hgelp me!!

Bug Unresolved
TOPICS
Bug , Desktop , Usability Issue

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1 Comment
Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi @cxyap so you are exporting from UE5 as .fbx or gltf? You can PM me a sample export and I'll take a look. Thanks!

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