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Transparent-gray shapes in project AR QR scene

New Here ,
May 20, 2023 May 20, 2023

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On several of my Aero projects with 3D assets made with Adobe apps, I have transparent-gray shapes in my AR QR scenes. Where did they come from and how to delete them.

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Bug , Desktop , Mobile , Usability Issue

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hi @k26669873gcjp can you PM me a link to your experience? Thanks

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New Here ,
May 23, 2023 May 23, 2023

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Hi,

Here is theAR QR code to my project. I cannot upload the .real file but I did upload a mp4 file (made through Aero's iphone record interface). The QR code shows the shadow. The .real file in the preview mode does not show the shadow. If you can see my Creative Cloud files, it is called Leaf on a transparent ball.real. Thank you, Karen

Leaf-transparent-ball-QR-Code126.png

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