Adobe Capture CC issue?

New Here ,
Nov 23, 2016 Nov 23, 2016

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I am trying to delete the Tool For Asset Creation from my iPad to save space that I need and it won't delete. I have tried tapping and holding on it until all apps shake, then trying to delete it, and restarting my iPad. I cannot factory reset my iPad because I have important documents and game save data on it. Help, please? Thank you in advance!

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Adobe Employee , Nov 23, 2016 Nov 23, 2016

Hi Infinitely.

What's happening when you tap on it. Are you getting the jiggling apps but not the X to delete? Or are you tapping the X and it's not deleting?

If you're getting the normal prompts, and that's not working, have you tried deleting it from Manage Storage in your device's Settings. Go to Settings > General > Storage & iCloud Usage > Manage Storage > scroll down to Adobe Capture > tap on the app > then Delete App.

Let me know if that doesn't work.

Sue.

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Adobe Employee ,
Nov 23, 2016 Nov 23, 2016

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Moving to Adobe Capture

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Adobe Employee ,
Nov 23, 2016 Nov 23, 2016

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Hi Infinitely.

What's happening when you tap on it. Are you getting the jiggling apps but not the X to delete? Or are you tapping the X and it's not deleting?

If you're getting the normal prompts, and that's not working, have you tried deleting it from Manage Storage in your device's Settings. Go to Settings > General > Storage & iCloud Usage > Manage Storage > scroll down to Adobe Capture > tap on the app > then Delete App.

Let me know if that doesn't work.

Sue.

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