Adobe Capture CC issue?

[infinitelyLovesick]

I am trying to delete the Tool For Asset Creation from my iPad to save space that I need and it won't delete. I have tried tapping and holding on it until all apps shake, then trying to delete it, and restarting my iPad. I cannot factory reset my iPad because I have important documents and game save data on it. Help, please? Thank you in advance!

[Bani Verma]

Moving to Adobe Capture​

[Sue Garibaldi · Accepted solution]

Hi Infinitely.

What's happening when you tap on it. Are you getting the jiggling apps but not the X to delete? Or are you tapping the X and it's not deleting?

If you're getting the normal prompts, and that's not working, have you tried deleting it from Manage Storage in your device's Settings. Go to Settings > General > Storage & iCloud Usage > Manage Storage > scroll down to Adobe Capture > tap on the app > then Delete App.

Let me know if that doesn't work.

Sue.