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Adobe Capture Crashes

New Here ,
Nov 28, 2022 Nov 28, 2022

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I cannot get my Adobe capture app to work. I open it, but it immediately crashes. The only way I can get to a Home Screen for a few seconds is right after I download the app. I have deleted and reinstalled it several times. I have a lot of storage left on my phone, so I don't think that's an issue. I can't use it on my iPhone 11 or my IPad Pro. Screen recording attached. I just reinstalled it after deleting it two months ago for not working. I was hoping the bug fixes would have worked by now. No luck. Does anyone have any suggestions?

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Dear User,

Apologies for the issue you are facing with our app. Could you please let us know the app version no currently installed on your app and also your iOS version currently installed?

 

Thanks,

Capture Team

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New Here ,
Jan 28, 2023 Jan 28, 2023

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I'm having the same issue since ios 16.3 it's not opening at all at iphone or ipad I've tried deleting and re installing and nothing works it won't open

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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Hey there, I've been having the same issue for nearly a year now. But I figured out what was making mine crash and this could be the case for you as well. Basically it seems that due to the amount of files and assets I have on my account, it's what's causing capture to crash. I figured this out by logging into an old Adobe account of mine that has nothing on it, no assets or files or anything. (Just create a new account in this case). Then try logging into the new account . The app didn't crash or freeze at all for me when I did this. As a work around, I created a public library and generated a link to it and followed that library on my main account. So when I create assets on the new account and put them in that library I follow on my old account, I have access to them this way. It automatically updates new assets you put into the library as well. Hopefully this helps you out too until Adobe can fix this problem with capture.

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New Here ,
Feb 01, 2023 Feb 01, 2023

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So create a new account how do you follow the link?

My adobe account doesn't have many files at all once I capture later I do a back up and delete.

 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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The thing is Ican't open on my phone even to create a new account.

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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Oooh like it crashes before you have the choice to login?

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Explorer ,
Jan 16, 2023 Jan 16, 2023

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We have the same problem my friend 😪 it has not been able to work in nearly a year now for me. I have an iPhone 11 Pro and an iPhone 11, and it won't work on either phones. I'm wondering if this might be a problem with the 11s perhaps ?

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