Adobe capture not compatible

Community Beginner ,
Jun 17, 2019 Jun 17, 2019

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Hello. I have a Galaxy A10 (Android 9) and the play store say: "Your device isn't compatible with this version". And the phone use a really new android version. And it is updated. I expected that a app like that was compatible with my phone.

Why I can't download it?

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2019 Jun 18, 2019
HI Marcos. When I saw your post yesterday and realized how new your device is, I asked the Capture team to make sure it was enabled in the PlayStore. They enabled it. That's why it was suddenly available to you when it hadn't been before. Glad you have it now. Sue.

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Community Beginner ,
Jun 18, 2019 Jun 18, 2019

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Ok than. Now its compatible...

I'm confused. But ok.

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Adobe Employee ,
Jun 18, 2019 Jun 18, 2019

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HI Marcos.

When I saw your post yesterday and realized how new your device is, I asked the Capture team to make sure it was enabled in the PlayStore.

They enabled it. That's why it was suddenly available to you when it hadn't been before.

Glad you have it now.

Sue.

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Community Beginner ,
Jun 18, 2019 Jun 18, 2019

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Oh. Thanks.

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I have the same problem with nubia z17 mini 😞

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Hi @Freedbird ,

The Adobe Capture app is supported for Android version 7.0 and above.

Please update your system to a compatiable Android version. If the issue still persists, please let us know.

 

Thanks,

Prashant Kashyap

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