Adobe Capture - This app is not compatible with your device (iPhone 5 - iOS 10.3.3)

New Here ,
Oct 30, 2017 Oct 30, 2017

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Not sure what the issue is?  Trying to install Adobe Capture CC and I keep getting the error Cannot Download - This app is not compatible with your device.   I have an iPhone 5 with iOS 10.3.3 installed.

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Adobe Employee , Oct 30, 2017 Oct 30, 2017

Hi Shayne.

I'm sorry. Version 3.0.1 of Capture only supports 64bit devices; the iPhone 5 is a 32bit device so version 2.8 will be the last version can be installed on it.

I hope that helps clear up the confusion.

Sue. 

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Hi Shayne.

I'm sorry. Version 3.0.1 of Capture only supports 64bit devices; the iPhone 5 is a 32bit device so version 2.8 will be the last version can be installed on it.

I hope that helps clear up the confusion.

Sue. 

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New Here ,
Oct 30, 2017 Oct 30, 2017

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Is there anyway to get version 2.8 as  I've never downloaded it before.

The app description said it was compatible with iPhone 5's hopefully that's corrected to stop the confusion.

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Shayne.

I'm sorry. No, 2.8 is no longer available.

The list of compatible devices doesn't include iPhone 5, but it would probably be more clear if it said that 32bit devices were no longer supported; I'll mention this to the product team.

Sue.

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