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Capture crashes when saving

New Here ,
Apr 14, 2023 Apr 14, 2023

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Adobe Capture crashes almost every time I try to save a shape. I end up redoing everything at least 5 times and just keep going until it sticks.. but it's getting old and ready to delete the program if this bug won't be fixed. 

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Export , Performance

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Same here. Every time I try and save a shape the last two days. Capture crashes when I go and save it. It seems while it is trying to show me the other things that it found. While it is loading those images it craps the bed.

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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We are sorry to heaer about the issue you are facing. Please help with below as that will help us looking into it further -

1. Does it happen for every image?

2. Please share a few images for which it creates this issue.

3. Please try creating anything other than a SHAPE, this will help us figure out if issue is with recommendation system or something else.

4. Please share if this is happenning on iOS or Android

 

Regards

Anubhav

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Sorry to heaer about the issue you are facing. Please help with below as that will help us looking into it further -

1. Does it happen for every image?

2. Please share a few images for which it creates this issue.

3. Please try creating anything other than a SHAPE, this will help us figure out if issue is with recommendation system or something else.

4. Please share if this is happenning on iOS or Android

 

Regards

Anubhav

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