Capture Library won't sync with desktop apps

[keiwansaunt@yahoo.com]

Capture Library won't sync with desktop apps

[Moved out of the forum Lounge and into a product-specific, support forum - moderator]

[Michael J. Hoffman · Accepted solution]

Hi keiwansaunt,

Can you provide a lot a lot more detail to help us help you?

On the mobile side:

1. What hardware platform?

2. What OS version?

3. What version of Capture?

4. Are you signed in to your Adobe ID?

On the desktop side:

1. What hardware platform?

2. What OS version?

3. What CC app, and what exact version?

4. Are you signed in to the same Adobe ID?

On the web:

1. Can you go to assets.adobe.com and sign in to see your Library items?

Mike