Capture Library won't sync with desktop apps

New Here ,
Apr 08, 2017 Apr 08, 2017

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Capture Library won't sync with desktop apps

[Moved out of the forum Lounge and into a product-specific, support forum - moderator]

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Adobe Community Professional , Apr 08, 2017 Apr 08, 2017

Hi keiwansaunt,

Can you provide a lot a lot more detail to help us help you?

On the mobile side:

1. What hardware platform?

2. What OS version?

3. What version of Capture?

4. Are you signed in to your Adobe ID?

On the desktop side:

1. What hardware platform?

2. What OS version?

3. What CC app, and what exact version?

4. Are you signed in to the same Adobe ID?

On the web:

1. Can you go to assets.adobe.com and sign in to see your Library items?

Mike

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Adobe Community Professional ,
Apr 08, 2017 Apr 08, 2017

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Hi keiwansaunt,

Can you provide a lot a lot more detail to help us help you?

On the mobile side:

1. What hardware platform?

2. What OS version?

3. What version of Capture?

4. Are you signed in to your Adobe ID?

On the desktop side:

1. What hardware platform?

2. What OS version?

3. What CC app, and what exact version?

4. Are you signed in to the same Adobe ID?

On the web:

1. Can you go to assets.adobe.com and sign in to see your Library items?

Mike

Likes

Translate

Translate

Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines