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Captured Colours no longer Match

Participant ,
Jun 25, 2020 Jun 25, 2020

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i've just updated to latest capture, went to capture colours from psd/pdf in creative cloud, the captured colours arent even the same shade... 

 

 

 

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Adobe Employee ,
Jun 25, 2020 Jun 25, 2020

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Hi Jordan. 

 

Sorry the colors aren't matching. A couple of things:

 

* Is this happening every time you try to create a color theme? Or just with this one document. 

* So the team can troubleshoot, please send us the original PDF/PSD you're using to create the color theme and also a screenshot of what's captured on your device. (You can do this through  Capture's in-app feedback.)

 

Thanks for posting about this. 

 

Sue

 

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Participant ,
Jul 10, 2020 Jul 10, 2020

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Hi Sue, dont know why i didnt see your reply sooner, i will see if i can do that through the app :),

 

i dont often capture colours from ipad psd etc, but now and again colour tends to not match up. 

 

cheers.

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Participant ,
Aug 08, 2020 Aug 08, 2020

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just opened the psd in photoshop captured the colours that way as swatches for creative cloud libraries, and the colours still dont match, that way either....?... makes no sense lol

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Adobe Employee ,
Aug 09, 2020 Aug 09, 2020

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Hi Jordan. 

 

Please send a few things:
* Screenshots of what you see in Ps and what you see in Capture. 

* The original PSD you  used to create the theme(s).

* And a link to the library.

 

Send them through Capture's in-app feedback.

 

Sue.

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