Colors lost in svg capture

[Hachesbee]

Hi when creating svg patterns in capture I lose the colors. The resulting pattern shows the thumbnail in color, but the picture export is in black and white.

Is there something I'm doing wrong? It used to work fine for the past 3 years.

[Michael J. Hoffman]

Hi hachesbee,

Can you explain your workflow in more detail? As far as I know, it’s never been possible to export a pattern as SVG, while shapes (which can also be created in Capture) can be exported as SVG, but they have always been black and white.

Please describe the steps youre you’re taking in detail, and we’ll try to help.

Mike

[Hachesbee]

Hi thanks for your reply, I may be wording this wrong, here are captures with my step by step.

1 i take a picture or Chose Image, I select the options below in blue, bringing me the color number selector.

2- I position the picture for the pattern, notice the preview is already in black and white

3- I save. You can see the icon is in color.

4 the final pattern is in black and white

[Michael J. Hoffman]

OK, that’s helpful! To be honest, I didn’t know you could do that. But, when you choose vector pattern, the slider at the bottom (or right, depending on orientation) allows you to adjust from 2 colors (black/white) up to 32 colors. Can you slide it back and forth to get a different result?

I tried this and mine stays in color all the way through, unless I dial down the colors instep 2.

Mike

[Michael J. Hoffman]

Here are a few screen shots from my iPhone. 16 colors selected and it maintains the color. I wonder if you need to reinstall?

[Hachesbee]

changing the number of colors did not help it gives the same result. i have tried reinstalling the app too, with no success. Im expecting the same result as yours.

[Michael J. Hoffman]

Ok, maybe Sue Garibaldi​ from Adobe can help steer this to the right team. Sounds like perhaps a bug.

From your screen shots, it looks like you’re on Android? Can you provide your hardware model and OS version, and also confirm the Capture version?

Mike

[Hachesbee]

Here it goes, thanks again.

[Sue Garibaldi]

Hi Hachesbee.

I've already forwarded this to the Capture team and I'll test it myself on an Android device tomorrow (I'm getting the same result on iOS as MichaelHoffman​; thanks Mike for all your help troubleshooting).

I'll let you know tomorrow what I find when I test.

One quick question: Are you using the most current version (5.1.2) of Capture?

Sue.

[Hachesbee]

Hi Sue, thanks for your reply, yes 5.1.2  the build 1302 as per above screenshot .

Regards

[Sue Garibaldi]

Hi Hachesbee.

Sorry, I looked at that screenshot three times and STILL didn't see the version. Thanks for pointing it out.

I'll figure out what's going on and post tomorrow.

Sue.

[Hachesbee]

Android shows the version of the app in a place i wasn't myself sure it corresponded to the app.

Thanks again.

[Michael J. Hoffman]

As a point of reference, I just tried on my Android phone (LG G8 ThinQ, Android 9) and it works for me with that phone as well. Fresh install of Capture today from the Google Play Store.

Mike

[Sue Garibaldi]

Thanks for checking Mike.

I have a Samsung that I can test on too. And hopefully the product team will have some insights.

Sue.

[Sue Garibaldi]

Hi Hachesbee.

I have good news and bad news:

The good news is that one of the Capture engineers was able to reproduce this on one of the in-house devices. The bad news is that they're still unsure what's causing it.

Being able to see the problem firsthand is a great first step though so I expect to know a bit more tomorrow.

Sue.

[Hachesbee]

Cool I know the process, I'm at support too. 

Happy that you could reproduce the error.

I will be pacient now.

Thanks

[Sue Garibaldi]

Hachesbee.

I was happy too; he first few tests were unable to reproduce it.

I'll let you know as soon as I know something more.

Sue.

[Sue Garibaldi]

Hi Hachesbee.

Just wanted to let you know: The team has logged a bug and is planning an app update (probably sometime next week) to address this problem.

Until then, hang in there with it.

Thanks for bringing this to our attention and for all your insight.

Sue.

[Hachesbee]

Hi Sue!

Thanks for the follow up, I'm impress by all and happy that the correction is planned somewhere next week.

Capture is in the core of my workflow and one of my favorite apps

Thanks again!

[Hachesbee]

Hi Sue,

do you have and update on this fix?

Thanks

[Sue Garibaldi]

Hi Hachesbee.

I just checked in with the Capture team about this...

They're going to include the fix for this when the next full version of the app is launched; unfortunately that won't be until the end of July.

I'm sorry about the wait.

Sue.

[Hachesbee · Accepted solution]

It works back again !!! Im so happy!

[Hachesbee]

Thanks again for the fix!

[Sue Garibaldi]

Hachesbee.

Great! I was going to check in with you... Thanks for being so patient.

Sue.