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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Por qué ya no deja compartir mis archivos via WhatsApp, solo se comparten imagenes con todo en negro y no se ve la imagen que vectorizo, alguien que pueda ayudarme, saludos!!

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Adobe Employee ,
Dec 27, 2020 Dec 27, 2020

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Sorry, for the issue you are facing. Sharing af files should work correctly. Please share if you are on iOS/Android and I can help with steps for sharing for that platform. Also, are you interested in sharing the svg file for vector SHAPES?

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Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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Estoy en la versión de Android, saludos y gracias!

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Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

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Hello, in earlier version of Capture on Android when user shared an assest it used to convert all transparent pixels to white. Although, as what you are exporting is a vector shape, so now in exported image as well transparent pixel are not converted to white. Now, when user shares an transparent image in whatsApp, instead of displaying the transparent pixels as transparent (grey and white check pattern) it displays pixels which are transparent as black. Thus, overall all transparent pixels and black vector paths apprear together as black and it seems like an error. I will like to confirm the image shared is correct, but user will need to open it in a photo editor which handles transparent pixels correctly. For example, if you try sharing the image using GMail, user would most likely see the correct output in the image, as transparent pixels are shown as light grey.

Please confirm if this is what you are observing as well, otherwise the issue. might be different which I can look into further. Also, if you feel having an option to convert transparent pixels to white is useful, then please share that feedback.

 

Hope above helps ...!!!

 

 

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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Si, es lo que pasa, pero antes, si podían mandarse sin problema, se veía la imagen vectorizada, tal cual, compartiendola por cualquier medio, ahora tengo que estar tomando capturas de pantalla y eso hace que pierdan calidad las imágenes 😔😔 saludos y gracias!!

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Adobe Employee ,
Dec 30, 2020 Dec 30, 2020

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Greetings for the new year. Please share your regular workflow which is broken now. Also, would be good to know which apps you use for sharing and perhaps we can provide an alternate way or enhance sharing options.

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