Fairphone 2 - Android 7 compatible with Capture? When or never?

Community Beginner ,
Jan 13, 2019 Jan 13, 2019

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Hi,

I'm using a Fairphone 2

tech specs here

https://support.fairphone.com/hc/en-us/articles/203478389-What-are-the-technical-specifications-of-t...

though now upgrated to Android 7.1.2 Nougat

I was looking forward to using Capture on this device, unfortunately it turns out the device is not compatible.

1. Since the Fairphone is a modular phone: any measures known I could take to make it compatible?

2. Might Capture-upgrades in the near future solve Adobe's/Capture's team's problem here by any chance?

Request to Adobe: It would be wonderful if you could make your product work on the Fairphone! Can you do that?

Suggestion to Adobe: be more transparant about your products by publishing a list of devices that are known to actually work or not work with your products.

Thanks for any helpful reply,

Cas

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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HI Cas.

Sorry for taking so long to respond. The product team said that based on your device specs (ARMv7 architecture and API>21) that Capture should be supported on your device.

He asked if you could share the device specs extracted from the CPU-Z app so he can try to determine why your device is showing as not supported.

Sue.

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Community Beginner ,
Jan 16, 2019 Jan 16, 2019

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Hi Sue, Thanks for your action and reply 🙂Screenshot_20190116-124937.png

There it is. Hope this helps, you and the product team thanks for trying !

Looking forward to next message,

regards Cas

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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Thank you Cas.

I'll pass this along and let you know as soon as I hear something back.

Sue.

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Adobe Employee ,
Jan 18, 2019 Jan 18, 2019

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HI Cas.

I just heard back from the product team. You got the information from the correct place; but, I'm sorry, they need the information from the System tab:

CaptureA.jpg

Will you send that to me?

Sue.

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Community Beginner ,
Jan 19, 2019 Jan 19, 2019

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hi Sue,

no prolem , here it is

Screenshot_20190120-005937.png

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Adobe Employee ,
Jan 20, 2019 Jan 20, 2019

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Thanks Cas.

I just sent it to the product team.

Sue.

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Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

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Hi Cas.

I finally have some information for you... Your device is Open GL 2.0 and unfortunately Capture is not supported on devices using that software.

I'm sorry; it's not the answer I was hoping for.

Sue.

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Community Beginner ,
Jan 22, 2019 Jan 22, 2019

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hi Sue, tnx, part of my question was:

2. Might Capture-upgrades in the near future solve Adobe's/Capture's team's problem here by any chance?

Can you and the team answer that, are they looking to solving their problem?

Cas

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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Hi Cas.

I'm sorry, since it's an older version there are no plans to support it.

Sue.

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