Last update problem

New Here ,
Feb 08, 2022 Feb 08, 2022

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After last update of android app, the save pattern as miniature function does not work. On choosing this option app crashes. Wahat can be a reason?

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correct answers 1 Correct answer

Explorer , Feb 10, 2022 Feb 10, 2022

Thanks, I have identified the problem. We are working on fixing it in the next update. While we work on fixing this 7.x specific issue, this feature will work correctly on devices Android 8.0 onwards till the next update drops.  

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Explorer ,
Feb 08, 2022 Feb 08, 2022

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Hello, Will it be possible to share what "save pattern as miniature" workflow is?On our end we are able to create a pattern, save it and export it as pattern tile without any crashes. If you can share the steps to reproduce the crash, that will help us to take a look at it. 

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Explorer ,
Feb 08, 2022 Feb 08, 2022

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It would be best if you can record a short video of the crash and share it.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Ok, I will do.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I recorded a video.

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Explorer ,
Feb 10, 2022 Feb 10, 2022

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Hello @Николай23052842ogsr , Thanks for the video. I see the issue. Apologize for the inconvenience. Are you on Android 7.0 or 7.1?

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Explorer ,
Feb 10, 2022 Feb 10, 2022

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Also are you seeing this crash only for patterns or for all asset types?

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New Here ,
Feb 10, 2022 Feb 10, 2022

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After your question I have found this problem (app crash) is on all export, for svg too. If I choose save as image, svg or pdf for figures, it crashes too. I use android 7.1. I take a screenshoot of my system information.

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Explorer ,
Feb 10, 2022 Feb 10, 2022

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Thanks, I have identified the problem. We are working on fixing it in the next update. While we work on fixing this 7.x specific issue, this feature will work correctly on devices Android 8.0 onwards till the next update drops.  

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I ve recorded one more video for the figures.

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Explorer ,
Feb 10, 2022 Feb 10, 2022

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Apologies for the inconvenience and thanks for helping us get to the root cause of this issue.

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Ok, thank you, I'm waiting for the update.

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Explorer ,
Feb 16, 2022 Feb 16, 2022

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LATEST

Fixed this Android 7.x specific issue on 8.1.1, which should be available as play store rolls it out.

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