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Pattern builder not uploading

New Here ,
Jul 25, 2020 Jul 25, 2020

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Pattern builder is not recognizing my new shapes. They do not appear when I open the builder.

I have a new I pad 2018, 

I can see and use however shapes made on my previous (stolen I pad)

Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2020 Jul 26, 2020

Hi,
We are looking into fixing this at priority and will need some more information to move forward. The shapes that are not getting loaded, are they black and white or colored? Pattern builder currently does not support colored shapes, so you will not see them in the pattern builder shape selector. Can you try creating a new black and white shape and then launch pattern builder and confirm if you see that shape listed in the shape selector? Also, note that the pattern builder shape selector will

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Adobe Employee ,
Jul 26, 2020 Jul 26, 2020

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Hi,
We are looking into fixing this at priority and will need some more information to move forward. The shapes that are not getting loaded, are they black and white or colored? Pattern builder currently does not support colored shapes, so you will not see them in the pattern builder shape selector. Can you try creating a new black and white shape and then launch pattern builder and confirm if you see that shape listed in the shape selector? Also, note that the pattern builder shape selector will show only the black and white shapes present in the current library. 
Thanks,
Nishtha

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Thank you for a swift reply Nishtha,

I created a B&W shape and it was not selected. I also created a new library

but this didn't help.

Hoping to resolve.

huge Adobe fan!!!

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Ok thank you! No shades of grey! Took a while...

then you colour when you get there!

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Adobe Employee ,
Jul 26, 2020 Jul 26, 2020

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Hi Baronist,
Really glad to know that you love Adobe products. Just want to confirm, is this working for you now? Are you able to see your black and white shapes in the shape selector for pattern builder? 
Thanks,
Nishtha 

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Dear Nishtha,

Yes thank you!. I know understand that 50 shades of grey or even 2! Will not be registered!!

Thanks for your help!

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