Receiving "Access Required" message when trying to use Adobe Capture

New Here ,
Oct 09, 2020 Oct 09, 2020

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When trying to use the Adobe Capture app in iOS 14, I receive an "Access Required" message after I sign in with my Creative Cloud account: "This account doest not have required access to a sync storage location. Please sign in with a different account."

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Community Beginner ,
Oct 11, 2020 Oct 11, 2020

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I'm getting the same issue as of today. I swear I used Capture about 3 or 4 days ago, after upgrading to iOS 14. Is there something I'm missing?

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi James. 

 

This alert generally appears when someone does not have access to Creative Cloud Storage. A quick question:

 

Do you see a similar alerty when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

 

Let me know. 

 

Sue.

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New Here ,
Oct 16, 2020 Oct 16, 2020

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I get the same message when opening the link you provided. I have an enterprise account through the school I work for, but have CC storage access. Please fix this. 

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Adobe Employee ,
Oct 19, 2020 Oct 19, 2020

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Hi. 

 

Have you been able to use Capture and the Creative Cloud Assets web page prior to now? Or is this the first time you're trying to use both?

Sue. 

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Community Beginner ,
Oct 19, 2020 Oct 19, 2020

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I've been able to use everything before, but it was down for about a week. Yesterday when I used capture it let me sign in without the access required message and today I was able to see my assets in the link you shared. 

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Adobe Employee ,
Oct 19, 2020 Oct 19, 2020

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James. 

 

OK, good, I'm not sure what was going on but I'm glad you're able to access your libraries again (in the app and on the site). 

 

Thanks for letting me know. 

 

Sue.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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LATEST
Sa

Yes, can now access Capture, unfortunately it’s too late for a project I was working on but thanks for fixing the issue.

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Community Beginner ,
Oct 19, 2020 Oct 19, 2020

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Everything started working for me again yesterday. I don't know what changed, but I appreciate the response. 

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi Defaultfr.

 

This alert generally appears when someone does not have access to Creative Cloud Storage. A quick question:

 

Do you see a similar alert when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

 

Let me know. 

 

Sue.

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Community Beginner ,
Oct 16, 2020 Oct 16, 2020

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I get the same message. I had been using Capture fine about a month ago. WHAT HAPPENED? why have we lost access??????

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Community Beginner ,
Oct 16, 2020 Oct 16, 2020

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It happened at the most inconvenient time, when I have a deadline at work. This happend previously with Adobe Premiere. Please TEST before sending the UPDATES to subscribers.

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Adobe Employee ,
Oct 19, 2020 Oct 19, 2020

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Hi

 

I'm really sorry about this. Do you see a similar alert when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

 

Sue. 

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