Retained backgrounds on image capture

[tmck22]

Hello everyone-

I’m using the updated Capture app on my iPhone. 

I now can’t get my images with a transparent background. Never had an issue with this before. Anyone else experiencing this? 

I’m using the Shapes function with an image from my photo library then cleaning it up as needed. That image is retaining a white background instead of transparent (as it normally did previously). 

Any help or info is appreciated! 

[Sue Garibaldi]

Hi TMCK.

How are you saving/exporting the Shape from Capture? 

Let me know. 

Sue. 

[tmck22]

Sue-

Thanks for the reply! 

I go to My Library and save the image to my camera roll. I've also tried exporting with no success. 

[Sue Garibaldi]

TMCK. 

Thanks for the additional information. Capture's product manager has asked the engineers to look into this. 

I should know something more soon. 

Sue.

[tmck22]

Thanks again. 

Look forward to an update!

[tmck22]

Sue, 

Did the adobe team ever make any progress with this issue? 

Thanks-

[Sue Garibaldi]

TMCK22. 

My apologies for not posting about this; I think I forgot because what I heard back was not what I expected. This was it:

I verified the gallery thumbnail on 5.1, 5.2, and 5.3 of Capture and we never saved images to the device with a transparent background to device. (One note: When the asset is opened in Ai/Ps, it will open with a transparent background.)

Sue.