samsung 4.4.2 incompatible with capture.

New Here ,
Oct 28, 2017 Oct 28, 2017

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Can you fix this issue?  My phn wont allow me to download it.it states it is incompatible with Capture. That's Apple like tactics or are you working on this issue?

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Adobe Employee , Oct 29, 2017 Oct 29, 2017

HI ICN.

I just responded on your other post…. Please try updating your operating system. Capture is not supported on any operating system below v5.0.

Let me know how things are going.

Sue.

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Adobe Employee ,
Oct 29, 2017 Oct 29, 2017

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Hi Irene,

I apologize for the trouble.

Can you please confirm me the OS version on the device?

Regards,

Sheena

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Adobe Employee ,
Oct 29, 2017 Oct 29, 2017

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HI ICN.

I just responded on your other post…. Please try updating your operating system. Capture is not supported on any operating system below v5.0.

Let me know how things are going.

Sue.

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