Unable to use Adobe capture

Explorer ,
Jul 11, 2022 Jul 11, 2022

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Hi, I've been having this issue for months and months now, shortly after audio was introduced in capture. I cannot use the app at all. I've deleted and reinstalled it a thousand times, and each time when the app opens the Home Screen will briefly load, then it just crashes and I csn no longer even see the Home Screen at that point. This is really dissapointing as capture is one of my favourite apps and I miss it lol. I have no idea what to do about it. I'm using an iPhone 11 Pro for some reference.

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App settings , Brushes , Colors , Export , Materials , Patterns , Performance , Shapes

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Hi Discohoe,

We apologies for your inconvenience and would try to help you at our best.

 

Can you first please share your device details like iOS version, your country/region & your email ID that you are using to sign into Adobe Capture?

 

Also could you share if you are able to login into other adobe apps like lightroom, rush etc as well as are you able to access your assets on asset.adobe.com?

 

Regards,

Arihant Jain

Capture Team

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Also we have been continuously rolling out the Adobe Capture updates and the latest one is 8.1.5 with more stability and bug fixes, could you install this latest build and share if you are seeing any error?

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Explorer ,
Jul 16, 2022 Jul 16, 2022

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Hi Arihant, thank you for the prompt reply. 
I'm currently on iOS 15.5, iPhone 11 Pro, I live in Canada and my email that I use to login to my Adobe account is kyra_morin123@icloud.com 

No issue with any other apps, all my assets are visible and avaible to me on the website and creative cloud app. 
I will download again with the new update, hopefully it works! I'll screenshot what happens if it does occur again and report back.

 

thank you!!

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Explorer ,
Aug 09, 2022 Aug 09, 2022

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Hi Arihant,

 

just following up here. I downloaded the app after my last message and unfortunately encountered the same issue. I also have a brand new iPhone 11 that's never been used, and I turned it on and set it up to see if maybe it was just a problem with my current phone. Unfortunately it also happened on the new iPhone. I've attached a video of it happening on that phone.

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