• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe CC Color not loading in Chrome

Community Beginner ,
Jan 25, 2018 Jan 25, 2018

Copy link to clipboard

Copied

Hello!

This has been an ongoing problem that seems to be getting worse. I can visit the color wheel on Adobe CC Color's website without issue. However, when I try to view color.adobe.com/explore it never loads anymore in Chrome. I'm on the most current versions of everything, it works fine in Safari (can have both browsers up and Safari opens without issue while Chrome just stays at the website background with a loading spinner), but I can't get it to load in Chrome. Super frustrating. I've turned off all third party blockers for this site/allowed cookies, etc. to no avail. If I do get Chrome to work, I can browse a super short time before I get the "We're experiencing a problem, try back later" message and no more theme will load. The color panel in any of the apps also will not load Explore. Any thoughts y'all?

Views

2.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2018 Feb 04, 2018

Copy link to clipboard

Copied

I have had the same problem both in Chrome and Edge,  but it only seems to be an issue if you are signed in.

If you sign out it loads up fine.

I hope this helps someone pinpoint the issue .

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 06, 2018 Feb 06, 2018

Copy link to clipboard

Copied

Same issue here. Only works when I'm signed out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

Copy link to clipboard

Copied

Color website went through maintenance recently, may you try again, and let us know if you are still facing similar issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 09, 2018 Feb 09, 2018

Copy link to clipboard

Copied

Color seems to be working just fine in Chrome for me. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2018 Feb 09, 2018

Copy link to clipboard

Copied

Appears to be working fine - thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 22, 2018 Mar 22, 2018

Copy link to clipboard

Copied

Yes! I haven't had the issue since. It's been wonderful.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2019 Apr 04, 2019

Copy link to clipboard

Copied

I only recently started using the adobe color wheel during the past month . Initially it worked in chrome. Now  I cant even get the color.adobe.com website to appear. It has been suggested that you sign out to get to the color wheel. How do you do that if the Url does not even bring up the page.  I can only make use of this utility while  using the Safari browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

Hello Bruce,

There was an update to the service recently which might be the cause of your issues.  Can you clear the browser cache and try again or try the site in private/incognito mode.

Shamit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 02, 2022 Sep 02, 2022

Copy link to clipboard

Copied

I need Adobe color to work seamlessly and without fail, I ve been jumping through hoops with this web site for months and its alway a pain. obviosly this is a feature that is important to Adobe users and not having this built in to photo shop and illutrator is rediculous. I need a color wheel pallette generator built in and the ability change color schemes on the fly.  I need more flexability with the work flow so i can customize the way I choose to work with color. This would be helpful. thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 03, 2022 Sep 03, 2022

Copy link to clipboard

Copied

LATEST
Thank you for providing feedback to us on this. Can you please try an incognito window and let us know if it works there. That will rule out some caching/cookie issue.
And if the issue still persists, please share a suitable time and we can get into a meeting with you, to check on your issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines