I can't extract a color from an image

Report · Apr 04, 2019

I cannot extract the color from an imported image on the new site today. Worked perfectly fine yesterday. Now, I upload the image, and I cannot see the hex # which is what I'm looking for. I click over to the Color Wheel tab, and the colors that show are not the ones I uploaded. I click back to the Extract From an Image tab, and the image is gone. I cannot save my upload, whether or not I'm signed in. Please help!

Report · Apr 08, 2019

Hello Jacqueline,

Thanks for reporting this. We are working on this issue and an update is on its way. I'll inform you as soon as the new update is live.

Regards

Shamit

Report · Apr 15, 2019

Still having this issue.

Report · Apr 15, 2019

Are you seeing something different? Can you share more details about your browser / machine