• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't extract a color from an image

New Here ,
Apr 04, 2019 Apr 04, 2019

Copy link to clipboard

Copied

I cannot extract the color from an imported image on the new site today. Worked perfectly fine yesterday. Now, I upload the image, and I cannot see the hex # which is what I'm looking for. I click over to the Color Wheel tab, and the colors that show are not the ones I uploaded. I click back to the Extract From an Image tab, and the image is gone. I cannot save my upload, whether or not I'm signed in. Please help!

Views

646

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

Hello Jacqueline,

Thanks for reporting this.  We are working on this issue and an update is on its way.  I'll inform you as soon as the new update is live.

Regards

Shamit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2019 Apr 15, 2019

Copy link to clipboard

Copied

Still having this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 15, 2019 Apr 15, 2019

Copy link to clipboard

Copied

LATEST

Are you seeing something different?  Can you share more details about your browser / machine

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines