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Hi @katuo175087586l6d
Sorry to hear about your difficulties. I would want to confirm you have gone through the steps here:
https://adobe.ly/45A5pEk
It sounds like you have if you've refreshed the token.
I know the steps in this video have helped others in some cases
Channel Connection Help Guide
Note: Connecting IG requires going through a FB business account page
Finally, if you're still facing difficulties after that, please reach out to and work with our support directly via https://adobe.ly/4b9GLM9
Hope that helps,- Dave
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