Hi @default317407967o9uf0,
Thank you for reaching out, and we're sorry you have issues with your schoolwork.
Do you see an error message? If so, please share a screenshot. Is the same happening with another file? Can you precise the type of file it is? A video or picture?
We've got a few ways of doing this that could help:
- Try editing from another browser, such as Microsoft Edge, Safari or Chrome
- Test in incognito or privacy mode. Here are instructions for Chrome
- Clearing the cache/cookies f
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