A server with the specified hostname could not be found

[Sofía38606922f29q]

Hello! I'm desperate, I've been waiting for months for maybe an update to solve the problem with the Adobe Express servers, but nothing, the app doesn't work for me on any device, on my cell phone it tells me navigation problems, the same on Mac in both Safari and Chrome Adobe tells me it cannot open the page, the error is:

"FetchEvent.respondWith received an error: typeError: load failed"

I need to work, there I have my brands and past files, I have had to evaluate switching to canva since I am afraid of paying the subscription and still not being able to use the app, it only works on the iPad but the previous version.

[Ana I P]

Have the same problem in the IPhone, haven't tried it on the IPad. Made a comment in the appstore, where Adobe responded. I deleted the app as they suggested, installed it again, but the probes persists.

I've already checked if I was using the last update in the Ipone or Express App.

On my Mac it works ok with Chrome but I wish I could use the mobile app on the phone to make adjustments on the go, or maybe emergency posts while I'm out of the office.

[esireno_0903]

a server with specified hostname could not be found, have yours been solved yet?

[Tarun Saini]

Hi 

@esireno_0903

,

We're sorry to hear about this. Could you please let us know which platform you're experiencing this issue on? Is it mobile or Desktop? Can you share the screenshot of the error message?

We're here to help, just need some info.

Regards,

Tarun

[David Kodak]

Same problem here. iPad Pro IOS 18.3.1. Problem persists even after system update and reinstall of the app. 

[Amitej S]

Hey @David Kodak, Welcome to our Adobe Express Community! 

Thanks for reaching out, this shouldn't be happening! 

Can you share a screenshot of the error and let us know when you've been getting it? Do you get the same error if you work from another device, too? Could you try switching to a different internet connection to see if that makes any difference? Sometimes, restarting the device or even resetting the network setting also resolves such issues. 

Do share your observations once you've tried these troubleshooting steps. 

Best,

Amitej

[jacobom52667781]

Hello, i have the dame problem adobe express does not Word on any of my devices ( iPhone, iPad , MacBook browsers ) I have reinstalled the app many times. I have a premium subscription and this is frankly very frustrating and honestly I do not get any clear answers from adobe in regards of solving the problem. 

[Tarun Saini]

Hi 

@jacobom52667781

Welcome to the community! We're sorry to hear about this. Could you please share a screen recording of the issue to help you further? Also, by this will get to know when exactly you get this error.

Regards,

Tarun

[jacobom52667781]

 Hello, i sending you a video  recorded, as requested,  of the problem with the iphone opening adobe express. The same thing happens when (different messages) opening in Ipad and notebook. Thanks for the support

[David__B]

HI @jacobom52667781

Sorry to hear about your difficulties. Thank you for the screenshot. I understand you are having difficulties opening the Adobe Express mobile app. Have you been able to open it previously? It looks like you shared a picture rather than video. Can you explain what happens when you try to open it? Do you get the same error are the person who posted about the issue on this thread originally? What troubleshooting steps have you tried so far?

Thanks,
Dave

[Ana I P]

Hello, I have the same problem since last year. I thought that maybe the problem was that my phone was old and simply stopped trying. Now I'm using an IPhone 16, iOS 18.3.2

Tried to use it again, download it, but the problem persists. Today I updated the app and made a screen record to share it with you, but I get a message that I don't have permission to upload it, so I took a Screen shot of the message.

Tried it on the iPad and it opens the app. I receive a message that I have to update it, but I already did it. It doesn't have all the work that I have online, which is accesible on the desktop.

[Tarun Saini]

Hi 

@Ana I P

,

Thanks for sharing the information. Have you tried switching the internet connection to see if that helps? Also, could you please share the version of the iOS you're on the iPad?

Regards,

Tarun

[Ana I P]

Compared to the ones I use on the desktop:

[mahmoud_5524]

Hi @Ana I P,

It sounds like you're dealing with multiple issues across different devices. Since you've already updated the app and tried reinstalling it, here are a few steps that might help:

• On your iPhone, check that Adobe Express has the necessary permissions in Settings → Privacy & Security.
• If the app isn’t syncing your work, try signing out and back in to refresh your account data.
• On your iPad, if you're being asked to update despite having the latest version, try deleting and reinstalling the app.
• If your work isn’t syncing across devices, make sure you're using the same Adobe account on all platforms.

Since you’re also unable to upload a screen recording, you may need to adjust app permissions for sharing media. Let us know if the issue persists—we’re happy to assist further!

Best regards,

^MM