Adobe Express - accessing my stuff and recent files

[daniel_6485]

Hi, using Adobe Express in school. No teaching staff or children can access my stuff or recent files. Is this a bug and how can it be fixed? Thanks.

[Amitej S]

Hi @daniel_6485, Welcome to our Adobe Express community! 

This shouldn't be happening! Do you happen to get an error message pop-up, or does the page not load when you try to access recent files? Can you please share a screenrecording of the workflow you're following and the experience you're getting? Also, can you test once in private/incognito browsing mode to see if that makes any difference?

We are here to help, just need more info!

Best!

[daniel_6485]

Incognito window is disabled in schools so can't try that option. Screenshot attached.

[Amitej S]

Thanks for sharing the screenshot. I'll pass the information to the team internally and share updates with you as we receive them. 

Until then, could you try working on any other recommended browser (Edge, Safari, or Firefox)? 

[daniel_6485]

Just tried on Edge and no problems. We use Chrome in school as children have Chromebooks.

[Amitej S]

Thanks for checking. There is a possibility that the issue lies with the Chrome browser. Were there any new plugins/extensions installed in the browser? Can you try clearing the cache/cookies of Google Chrome for a longer time frame? You may also need to check if the browser is updated to its latest official version.