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Adobe Express Brand library deleted

New Here ,
Oct 16, 2024 Oct 16, 2024

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I thought it was strange yesterday that my entire brand library was deleted from Express. I reuploaded my assets, fonts, and color themes only to find today that they were again wiped clean. Please help.

Bug Unresolved
TOPICS
Desktop Web , iOS , Performance

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1 Comment
Adobe Employee ,
Oct 17, 2024 Oct 17, 2024

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Hi @Carley5D5E

Ensure that you're signed into the correct Adobe account. Sometimes, if you're logged into a different account, your assets might not appear. Double-check to confirm that your Adobe ID matches the one linked to your brand assets.

 

Sometimes clearing your browser cache or the app’s temporary files may help reset any local synchronization issues.

You can also try checking on incognito tab to see if the problem persists.

Let me know how it goes, and if you need further assistance please share a screen recording if the problem persists.

Thanks ^CA

 

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