• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Express: Can't Download

Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

We have a premium account but now AdobeExpress says I cannot download my old projects because they contain paid content. I see there are a lot of folks out there with a similar issue. What's the fix, Adobe? Thank you. 

Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Subscription

Views

71

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Daniel.

 

Most of users run into this issue because their old project used a font which is now a premium font.

 

Can you try to change the font in your project and try downloading again?

 

Also, are you an EDU user by any chance?

 

--Anubhav

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

Adobe, I have a similar issue. I travel the world for my work, which includes MANY locations that do not have connection to the internet (including very poor sections of Africa0. Why have you decided to make this program not downloadable? Why should I pay for a service I can only use in a limited capacity? I need to be able to take this with me. What's your solution?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

Copy link to clipboard

Copied

LATEST

Hi 

@Pat361581907xzg

,

 

You can Install the Adobe Express desktop app as a Progressive Web App (PWA). Please check this article for more info- https://adobe.ly/4akMKxq

 

Let us know if that helps.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report