adobe express is rotating videos when I try and adjust contrast/ brightness

[Jamie_Turnough4870]

In Adobe Express, when I upload portrait videos into Adobe Express, I can resize ok, but if I try the adjustment tools (brightness, contrast, etc), the video rotates 90' and warps the szie. I've tried multiple browsers (Chrome + Brave). Using the web version. on Windows 11.

Note. It's infuriating I can't get actual support given I'm on a paid plan for adbove express. (at least that I can find). if this does exist, please do let me know. wasting an hour lookng for support just finding this page!  

[Tarun Saini]

Hi @Jamie_Turnough4870,

Thanks for reaching out! Welcome to the community! Could you please share the screen recording of the issue? Is it happening with all videos or a specific video? Try re-exporting the video from your device using a standard orientation before uploading it to Adobe Express.

Let us know how it goes.

Regards,

Tarun

[Jamie_Turnough4870]

The video attached shows the issue.  adjust issue.mp4

[mahmoud_5524]

Hi @Jamie_Turnough4870,

Thanks for sharing your experience and the details. We’ve shared your case, including the video, with our engineering team to investigate the issue. We really appreciate your patience and understanding while they look into it.

^MM

[Cara5C12]

This is happening to me, too. I upgraded to premium, hoping that might help, but it did not. Please advise if there is a solution to this.