Adobe Express link only gives 404 not found error msg

[timc57343945]

Hello community

I published an Express doc as a 'link only' and it worked initially.

I then had to make changes, so when done I clicked 'update link' to presumeably transfer the chnges to the file on the link. Then it said it couldn't update the file (several tries). Then I deleted the link as it suggests to 'republish'. Now I get the red error msg saying it can't publish and any previous link leads to a 404 error msg page.

I just want to generate a new public link to my latest file. Do you only get one public link per file? 

Thanks for your help - am thrying to get a signed-off Annual Report to a client.

[timc57343945]

It says "We couldn't publish your link at this time" in red when I click "Update link".

I've tried logging out and back in.

It does let me copy the link (but this just goes to the 404 page not found, below...

https://new.express.adobe.com/publishedV2/urn:aaid:sc:EU:8a12487c-07ac-4855-8ef1-4f897f3d3579?promoi...

[timc57343945]

I have followed the guidance here

https://helpx.adobe.com/uk/express/web/share-and-publish/share-and-collaborate/share-remixable-templ...

and also results in the same "We couldn't publish your link at this time" in red 

[timc57343945]

...have also tried duplicating the document, no luck, and also deleting various pages to see if it was an issue with the doc itself

[Amitej S]

Hi @timc57343945, Welcome to our Adobe Express community, and thanks for reaching out! 

Can you please confirm if the project was shared or had any collaborators? If you delete the link and then create a new one for the same project, a different link will be created, and the older one will show a 404 error. 

Can you try the same steps on a private/incognito browsing mode once and let us know how it goes?

You may need to open the project in private/incognito browsing mode, make some changes to it and then create a 'View only' link. 

Let us know how it goes, we are here to help!

Best! 

[timc57343945]

Thanks for responding Amitej. I've not shared it with any collaboarators.

- I've tried duplicating the file, then generating a new link, same error.

- Have tried the above also in 'incognito mode', same error.

I did hit 'delete link' - does that break the link permanently? I assumed that I could just delete the link and generate a fresh one. Is this possibly the issue? As when it goes to the 404 page not found, and Adobe messages flashes up to say this page has been deleted. 

If so, how do I force it to create a new, fresh link? I've tried another new file (just a single page with image) and that generated a 'link only' just fine.

Two of the pages also have 'max 200 layers' when layers are showing - could this be the issue? This is due to outlined type (so the tracking didn't go wayward as its from InDesign).

Thanks for your help!

[timc57343945]

...that said, I also deleted the pages that had 'max 200 layers' and tried again, but still no luck

[Amitej S]

Thanks for trying and sharing the observations! For further investigation, I'd reach out to you via community DM. You can also find it in the top right corner of the community page.  

[timc57343945]

Thanks again Amitej, I have shared this now as per DM request

[timc57343945]

Anything further advance on this please @Amitej S  ?

[Amitej S]

The shared file and the information you provided have been shared with the team. We'll share the updates with you, once we have more details on it. 

[timc57343945]

great, thank you.

I have re-exported it from InDesign, this time without outlining any of the text, to hopefully create a less complicated file. I then manually adjusted all the type that loses its kerning/tracking and line spacing and recreated the animations.

But unfortunately still then the same issue when trying to create the share link.

For now, I've sent the client a standard PDF version of the report to meet the deadline.

Any help/background info appreciated, thank you.

[Amy0D44]

I'm trying to share a saved file by using the View-Only link feature in Adobe Express. However, the update link button will spin for several minutes after I click it an then eventually a red pop up box will appear saying. "We couldn't publish your link at this time. Please try again." The Copy Link that was generated takes me to a 404 error page. The delete link also spins for several minutes when clicked and then nothing happens.

I found a community post almost identical to this from 2023 and the guidance was to sign out, update your browser if applicable, clear cache/cookies, then try again. Alternatively, there was an option to try from an incognito browser. I've done all of these things and nothing worked. I've also had a teammate try and he had the same trouble. Please help! How do I get a view-only link to work??

[Tarun Saini]

Hi @Amy0D44,

Thanks for reaching out and for sharing the detailed information! Could you please share the file with me via private message with the edit access to investigate further?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/48d3OaT

Regards,

Tarun

[Elena_H3846]

Seit gestern (10.09.2025) kann ich keine Adobe Express Datei mehr per schreibgeschütztem Link teilen: Wenn ich den Link erstelle, lädt es extrem lange und der erstellte Link führt immer nur zu einer 404-Seite. Wenn ich auf "Link aktualisieren" klicke, lädt es wieder extrem lang und irgendwann erscheint eine Fehlermeldung, in der wohl steht, dass der Link aktuell nicht erstellt werden konnte (– man kann sie nicht vollständig lesen, da sie von dem Pop-Up zum Link erstellen überdeckt ist und nach 1 Sekunde wieder verschwindet).

Der Fehler sollte dringend behoben werden.

[Amitej S]

Hi @Elena_H3846, Welcome to our Adobe Express community! 

Thanks for posting here. It sounds frustrating, and we'd like to narrow it down further.

Could you please check if this happens with just one specific file or all your files? Try deleting the existing link and creating a fresh one to see if that works. It would also help to duplicate the project and then attempt to generate a share link.

Lastly, please try these steps in an incognito/private browsing window and let us know what you observe. 

If you could share a screen recording of the same, it would help us investigate the issue and share it further with the team if necessary. 

We are here to help, but need more info on this.

Best!

[Elena_H3846]

Hi, I tried it with 2 test files (one old & one new) now and they seem to work. With another older file, where I had once created a link, I can't update the link as well (same error message).  My test files were smaller (less pages & elements) – maybe that plays a role?

I already tried deleting the links with the result of seemingly endless loading as well and no successful delete. 
I also tried duplicating already with no difference.
Incognito doesn't work as well.

I'll send the screenrecording via e-mail as the files contain personal information.

[Amitej S]

Thanks for sharing this info! You may need to share the URL of the affected project with us to investigate this issue. I'll share the details internally and get back to you with more info. You can share the project URL with us via community DM 

We'd then request edit access to the project via our test account for investigation. 

[timc57343945]

just following up to see if there is any update on this issue please @Amitej S and team? 

same issue still occurring, thank you

[lloyd_1825]

I'm getting this issue too, in the netweork tab i'm getting a 403 permissions error when attempting to delete my existing shared link

[Elena_H3846]

The issue still persits – I shared the link with you as requested, @Amitej S . 

[Amitej S]

Thanks for sharing the link @Elena_H3846, I've requested access to it from our test account! Please provide it for us to proceed fuurther!

[Elena_H3846]

I tried recreating the file by starting a new file and copying the content page by page instead of duplicating it now. I generated the link after the first page and then updated it after every new page. For the first 5 pages, this worked fine. On page 6, the link couldn't be updated at first but then I deleted the content, tried again and it worked. At page 11, every second page started making trouble and at page 15, with every single page it couldn't update in the first try. The more pages, the more tries it took deleting content and then pages again to eventually have it update again. At page 24, I have tried so many times now that it seems like it just won't update anymore. 

So I think the issue seems to be connected to file size/page number, @Amitej S . Hope that helps in fixing this problem quickly.

[Tarun Saini]

Hi @timc57343945, @Elena_H3846, @lloyd_1825 ,

Thanks for your patience. As the product team is working on resolving the issue, can you please try to duplicate and generate the view-only link on the duplicated document as a workaround and let us know if that helps?

Regards,

Tarun

[timc57343945]

Hi @Tarun Saini I did that at the very start of this process, assuming that creating a new version would generate a new, unaffected link as a workaround, but it doesn't. My post on 4 Sept notes that. To my surprise any new link in any new file is also to an error 404 page.

So no, its not a solution, and I don't know why your response has been marked as a "correct answer".

From what I have seen so far, the issue occurs when you use the 'delete link' function - perhaps Adobe could have a pop-up warning to only use this as a last resort due to the issue it creates. At least, until the issue is resolved. Perhaps it is just with longer form docs like reports - and seems Express' core audience is simple social posts trather han multi-page interactivity. I just wish I had discovered this before explaining to the client this was an option for having an interactive mulitpage document with infographics.

[Tarun Saini]

Hi @timc57343945,

Thanks for reaching out. Maybe the resolution worked for others. I've shared the information you provided with our product team and will keep you updated once I hear anything from them.

Regards,

Tarun