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Adobe Express poor image quality for catalog images

Community Beginner ,
Aug 29, 2024 Aug 29, 2024

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I have a catalog I am working on and suddenly I have an issue with my image quality drastically decreasing. I have saved this file as a pdf, jpeg, and png and the issue still persists. The screenshots are in the Adobe Express app, not the saved files. How can I fix this?

Bug Unresolved
TOPICS
Desktop Web , Multi-Page , Performance

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2 Comments
Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

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Hi 

@Nick35788896eagt

,

 

Thanks for your patience. Is it happening with other projects? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to check if that helps. Please ensure you're on a stable internet connection.

 

Regards,

Tarun

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Community Beginner ,
Sep 04, 2024 Sep 04, 2024

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Tarun,

 

Thank you for your response. Per your reuqest, I have tried in multiple browsers (and different computers) and I have cleared my cache and the issue still persists. The issue appears at random to different images in the projects, and I am led to believe it is because of file size. I am only suggesting this because I have had other issues as well in the past with trying to download my project and file size has been a  hinderance. This is frustrating because I have several hundred hours invested into these projects and as of right now they do not meet print quality and I am trying to get these printed soon. I have attached another example of the issue occuring on a different image. I can even refresh the page and different images will appear blurry.

 

Kind regards,

Nick
Screenshot 2024-09-04 125322.jpg

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