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Adobe Express schedule (web) cannot find my Instagram Creator profile

New Here ,
Nov 17, 2023 Nov 17, 2023

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The headline says it all.

 

The steps presentet here https://helpx.adobe.com/de/express/using/connect-social-media-accounts.html don’t help.

 

A little support would be great.

Bug Fixed
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Scheduler , Social Media

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correct answers 1 Pinned Reply

Adobe Employee , Nov 21, 2023 Nov 21, 2023

Please follow these instructions if you encounter similar problems: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst...

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4 Comments
Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

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Hi there - this video should help you ensure that you are all set up correctly. Let me know if any issues: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

Thanks!
Andy

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New Here ,
Nov 20, 2023 Nov 20, 2023

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Thanks for the quick reply. 

 

Yesterday I managed to set it up by myselft and the problem was, that my facebook-page was not connected with my instagram account… which was the main challenge. 

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Thank you for letting me know this is now resolved 

Thanks!
Andy

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Please follow these instructions if you encounter similar problems: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst...

Thanks!
Andy
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