Adobe Express – Server Errors (503) and Licensing Issue

[SaaS.de]

Dear Adobe Support,

I am experiencing persistent issues while using Adobe Express, despite having an active Creative Cloud All Apps subscription.

When trying to use two free stock images, I received the following error:

"We're sorry, there was an error licensing your stock assets. Please try again in a few minutes." (Original: "Tut uns leid, beim Lizenzieren deiner Stock-Assets ist ein Fehler aufgetreten. Bitte versuche es in einigen Minuten erneut.")

In addition to this, I am unable to save my project as a draft. The “Save as draft” function does not work and appears to be affected by the same issue.

The browser console shows repeated 503 Service Unavailable errors from spark-content-publish.adobe.io, along with JavaScript exceptions like:

TypeError: Cannot perform TypedArray.prototype.slice on a detached ArrayBuffer

I have attached screenshots showing the error messages and console output for reference.

Please let me know how to resolve this issue.

Best regards,
Olga

[Tarun Saini]

Hi 

@SaaS.de

,

Welcome to the community! We're sorry to hear about this. So, typically, this means that the licensing for some of the assets used in the file has changed and needs to be removed and updated. Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers, you should no longer receive this error.

Also, when it comes to saving the project, is it happening with all projects or with just this one? Have you tried using another browser or a different internet connection?

If that does not help, would you mind sharing your project with me via private message, along with sharing the edit access?

Regards,

Tarun

[SaaS.de]

Hi,

It was posted today without any additional changes. Thank you.
It was probably a server-side error after all.

Regards,
Olga