Adobe Express show black videos in some Mp4 Downloads

[Lydia34973442ksa9]

I have created several animations with Adobe Express. Some of them can be downloaded as Mp4 files without any problems and some of them only show a black image. I have already tried it on different computers (Mac and Windows) and browsers. The adobe support couldn't help me. Can you help me?

[Tarun Saini]

Hi 

@Lydia34973442ksa9

,

Can you share those project URLs with us which are showing black videos to investigate the issue?

Regards,

Tarun

[Glenn 8675309]

Had the same problem with videos from my drone.   Turns out the problem was that the video metadata was either missing, or corrupt.  I bought a program for $39 to fix it, no issues since then- worth every penny.  I can tell you want I bought if you want.

[petterk26848546]

Have the same problem...

[David__B]

Hi everyone

Thanks for reporting the issue. As Tarun mentioned, if you could share an example (please set it to be viewable by anyone), we can share it with our developers.

Thanks,
Dave

[alisonb72950781]

I have the same problem, my animation is near the end of these assets (page 14), heres the link 

Get back in the saddle assets (page 14) 

[jess_6392]

I'm now having the same problem... did anyone find a fix for this issue? 

[David__B]

Thanks for sharing the @alisonb72950781 

I am able to open the project but not download it. Is it possible to create a duplicate of the original with edit rights and provide the URL?