Adobe Express will not load or open and loops to download app page continuously

Report · Nov 20, 2024

To report a bug, please provide:

Version adobe express graphic design iOS
iPad Air 5th gen & iPhone 15 plus
The "app" absolutely will not work now when devices are in lockdown , even if you turn off lockdown specifically for adobe website and the app. It worked like this before I updated to iOS. 18 yesterday, to test this I turned off lockdown officially for the Whole device and it worked. This is a security breach as it refuses to work if you turn off lockdown specifically for adobe.com pages and the app and forces me to BE UNPROTECTED as if I turn lockdown officially on my iPad of basically makes me unprotected in my iPhone which is also on lockdown, I am in lockdown because I was hacked with Pegasus spyware and it's vital for me. The challenge here is all my creations are locked in adobe now. When I could get it on I couldn't see the items made in the mobile app. So I know it's forcing me into the web based version off the app. I have a premium subscription.
Expected result - open and work, and actual result is it just loops comtinually into download the app page, open on app, download app, open on app.. or a blank white page with the adobe rainbow logo in the middle of the page.

* Optional: Test file, screenshot, video or gif file capturing the issue

Report · Nov 22, 2024

Thanks for reaching out. I'd like to inform you that the product team is aware of the issue. Meanwhile, try adding an exception for the Adobe Express website https://support.apple.com/en-us/105120, and see if that helps.

We will keep you posted once we hear any update from the product team.

Regards,

Tarun