Adobe replies too much on AI

Report · Apr 26, 2025

The AI search & suggestions, and troubleshooting are horrible. Instead of guides that work, we have AI suggestions based upon it's non-knowledge of the field and only the answers provided to it already. Only you create new and frustrating problems for users that your AI has not been updated to address.

Start with good and comprehensive instructions that control and adjust every aspect of your service. Keep this updated. Your AI suggestions are terrible, sophomoric, and so limited that the products are subpar. Sure, professionals might be able to spend hours on intricate tasks and come up with amazing creations, but for regular people, it's not working.

AI is not an answer; it's someone who knows a lot about a lot of stuff, but nothing specific or technical. Either invest in your AI, remove restrictions you've placed, or analyze the search topics and requested creations that are cast away as failures. Learn from this and do better.

Why do companies make it so hard to give feedback, make suggestions, and leave comments? Tells me they don't want feedback. They want you to follow their guides and not bother them. 9 screens including a whole separate login just to report a bug. So you can more efficiently ignore things? IDK. You don't need to respond to me. Fix the product & services so they are easier to use & your AI needs ALOT of work.

Report · Apr 28, 2025

Hi @MyKnifeJourney,

We truly appreciate you taking the time to provide such thorough feedback. As we continue to work to enhance the experience with AI ideas and general usability, I've shared your feedback to our team for assessment.

Once again, I appreciate you speaking up.

Best,
Amitej