Thank you for your patience, and I'm sorry you're having trouble.
I just stumbled on your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!
Please retest this and let us know if you still need assistance. If so, please share a screenshot of the error message with us. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.