All adobe app in my phone get stuck on sign in

[warung343679195f2b]

 i Just recently brought Samsung 05s . When i download few adobe apps, i can't go sign Just stuck like that. Then i Just download bunuh other adobe apps. And it has same issues. Please help

[thejanebradbury]

Hello, I'm not sure this is an Adobe Express only issue with it giving an SSL error. I'm not sure exactly where the right forum would be for this issue, so I'll try to find out who could help. 

[thejanebradbury]

Hello, me again! I didn't consider the wider questions earlier that someone suggested to me when I asked about this SSL error, which may be a security issue with your device. For example: 

• is the date and time set correctly on the device?
• is the native Android OS up to date?
• can you sign in to any other services, e.g. https://www.samsung.com/ or other apps you use regularly?
• are you able to sign in at adobe.com with your Adobe ID email?

[warung343679195f2b]

Thank you so much for the reply. I have been frustated this past week. 

To answer all of your question : unfortunately yes. Date and time set correctly. I think OS up to date. 

 

  and i can sign in to Samsung.com and adobe.com 

[Tarun Saini]

Hi there,

We're sorry for the delay and to hear about the issue you're having. To proceed further, please let us know the Android version you're using. What is the configuration of your mobile, like processor, RAM, and Internal storage? What Adobe apps you're trying to download?

Please check this article for more general information on this: https://helpx.adobe.com/creative-cloud/faq/mobileapps.html

Regards,

Tarun

[warung343679195f2b]

Fortunately tonight i got in. With no trouble whatsoever like these past week. And i still don't know why and how.