• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All adobe app in my phone get stuck on sign in

Community Beginner ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

Screenshot_20231220_111933_Adobe Express.jpg

 i Just recently brought Samsung 05s . When i download few adobe apps, i can't go sign Just stuck like that. Then i Just download bunuh other adobe apps. And it has same issues. Please help

Bug Unresolved
TOPICS
Collaboration , Image Editor , Multi-Page , PDF , Video

Views

76

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
5 Comments
Community Expert ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

Hello, I'm not sure this is an Adobe Express only issue with it giving an SSL error. I'm not sure exactly where the right forum would be for this issue, so I'll try to find out who could help. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

Hello, me again! I didn't consider the wider questions earlier that someone suggested to me when I asked about this SSL error, which may be a security issue with your device. For example: 

  • is the date and time set correctly on the device?
  • is the native Android OS up to date?
  • can you sign in to any other services, e.g. https://www.samsung.com/ or other apps you use regularly?
  • are you able to sign in at adobe.com with your Adobe ID email?

 

 

 

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

Thank you so much for the reply. I have been frustated this past week. 

To answer all of your question : unfortunately yes. Date and time set correctly. I think OS up to date. 

20231221_124647.jpg

20231221_124832.jpg

  and i can sign in to Samsung.com and adobe.com 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

Copy link to clipboard

Copied

Hi there,

 

We're sorry for the delay and to hear about the issue you're having. To proceed further, please let us know the Android version you're using. What is the configuration of your mobile, like processor, RAM, and Internal storage? What Adobe apps you're trying to download?

 

Please check this article for more general information on this: https://helpx.adobe.com/creative-cloud/faq/mobileapps.html

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 22, 2023 Dec 22, 2023

Copy link to clipboard

Copied

LATEST

Fortunately tonight i got in. With no trouble whatsoever like these past week. And i still don't know why and how. 

Screenshot_20231222_200931_Adobe Express.jpg

Votes

Translate

Translate

Report

Report