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All fonts missing, won't download

New Here ,
Nov 16, 2023 Nov 16, 2023

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all of the text in my project will not show up. it shows in the thumbnail but not on the actual size and it won't download. it freezes at 90% and won't finish.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @angelcloud9,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam



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