All of my files have been wiped!

Report · Mar 20, 2024

I was trying to download a creation and there was an error. The download would not proceed. I cancelled the download and refreshed the page to find that all of my projects are gone.

Report · Mar 20, 2024

Hi,

Sorry to hear you are running into this issue. Could you double check you are logging in with the correct adobe id (if you have a Personal as well as Company/School account, files are not shared between those two)

Otherwise, your files should be in https://new.express.adobe.com/your-stuff/files or a folder contained within it.

If you don't see them, please make sure:

- You are logged in with the correct adobe id

- Also check https://assets.adobe.com and https://assets.adobe.com/deleted

If you still can't find them, please send me a direct message including your adobe id (email that you log in with). It would help to know when you created and last accessed the missing files.

Abhi G