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All of my files have been wiped!

New Here ,
Mar 20, 2024 Mar 20, 2024

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I was trying to download a creation and there was an error. The download would not proceed. I cancelled the download and refreshed the page to find that all of my projects are gone.
Bug Unresolved
TOPICS
Desktop Web , Performance

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1 Comment
Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi,

 

Sorry to hear you are running into this issue. Could you double check you are logging in with the correct adobe id (if you have a Personal as well as Company/School account, files are not shared between those two)

 

Otherwise, your files should be in https://new.express.adobe.com/your-stuff/files or a folder contained within it.


If you don't see them, please make sure:

- You are logged in with the correct adobe id

- Also check https://assets.adobe.com and https://assets.adobe.com/deleted

 

If you still can't find them, please send me a direct message including your adobe id (email that you log in with). It would help to know when you created and last accessed the missing files.

 

Abhi G

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