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Audio sync and video freezing issues

New Here ,
Dec 24, 2023 Dec 24, 2023

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When exporting video, I have had multiple instances where one of the scenes within the edit will freeze for a few seconds, or the entire audio track will be out of sync by up to around 2 seconds, for seemingly no reason. The clips uploaded were all fine, and even the preview on the editor was fine, it is only after downloading that these issues crop up.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance , Video

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1 Comment
Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi @evie5F9D,

 

Thank you for your patience.

I just stumbled across your post and figured it's been a while since this came up, and I wanted to check in case you still require help.

Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

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