Audio sync and video freezing issues

[evie5F9D]

When exporting video, I have had multiple instances where one of the scenes within the edit will freeze for a few seconds, or the entire audio track will be out of sync by up to around 2 seconds, for seemingly no reason. The clips uploaded were all fine, and even the preview on the editor was fine, it is only after downloading that these issues crop up.

[Lyn_D]

Hi @evie5F9D,

Thank you for your patience.

I just stumbled across your post and figured it's been a while since this came up, and I wanted to check in case you still require help.

Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[SusanRC3]

I've been trying to share or download a video I created on my MacBook Pro, but have run into issues. I have cleared my browser's case and cookies and am still having issues when attempting to share the video, it is slow to load and would freeze at 43% completion. Similarly, trying to download the video would result in it freezing at 75%. Interestingly, when I opened the app on my phone, it seemed to allow me to schedule the upload/download, though I won't know if that was successful until tomorrow. While I've had some problems with the app before, I've never experienced freezing like this.

[Tarun Saini]

Hi 

@SusanRC3

Thanks for your patience. Slow performance in Adobe Express is a known issue that our product team is working on. For more info, please check this community link and you may also post there, once it's fixed our product team will let you know there- https://adobe.ly/4c99f9f

Regards,

Tarun