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Bad quality after download - low resolution

Community Beginner ,
Jul 08, 2024 Jul 08, 2024

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I was glad to see Adobe Express coming up because I'm not a pro regarding Photoshop and Illustrator and need a programm for easy, small tasks like a social media picture or onlinebanner. But it's not useful because the quality after downloading is very bad. All I usually do is choosing a background and putting a headline and a logo (png) on it. It looks absolutely fine online but after downloading the projects, the resolution is very low, especially the logo looks horrible. You can't set/change the desired resolution anywhere either. Sadly, I have to look for another program because it seems Adobe can't fix this. A lot of users have reported similar issues for quite some time. 

Bug Unresolved
TOPICS
Exporting and Sharing , Image Editor

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1 Comment
Adobe Employee ,
Jul 24, 2024 Jul 24, 2024

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Hi 

@sme_golem

,

 

Thanks for your patience. Could you please answer a few questions below-

 

  1. What export format are you using?
  2. Did you use your own media, or did you use assets available within the app?
  3. What canvas size are you working on?
  4. If you use your own media, what dimensions is it? 
  5. Would it be possible for you to share the downloaded file and the media you used in it?

 

Also, can you share the project URL with us to investigate the issue.

 

Regards,

Tarun

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