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Brand Not Syncing to Mobile + No Emojis on Desktop

New Here ,
Mar 06, 2024 Mar 06, 2024

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I created a brand on Adobe Express desktop, but it isn't syncing to the mobile version. I had two older brands that were showing up, but not the new one. Then I updated my app, and now none are showing up lol. 

 

I am seeing from some other posts on this forum that this is a known issue with the new app. Any idea when this will be resolved?

 

Also, I noticed another issue specific to desktop, which is the lack of support for emojis. Is this going to be resolved as well/is there a workaround for it? I tried downloading/adding the apple color emoji font, but that doesn't make the system translate them, it only links certain emojis to certain keys, which is pretty much useless.

 

macOS Monterey 12.5

iOS 17.3.1

Adobe Express 11.27.0

Bug Unresolved
TOPICS
Desktop Web , Image Editor , iOS

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2 Comments
Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @alexs32386939

 

A quick summary:

 

  1. Desktop uses the new version of Express
  2. Mobile apps are still on the previous version of Express
    • there is no syncing between these two
  3. Beta versions of mobile apps on the new version of Express are due soon
    • files and brands will sync with Desktop
    • there may be a waitlist and device eligibility checks

 

As for emoji support, there haven't been any new developments that I am aware of but you can follow updates here: https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/46728127-emoji-support-in...

 

 

Hope this helps

Abhi G

 

 

 

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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LATEST

Hey @alexs32386939  - following up on this, you can now download the new version of Adobe Express which will enable you to keep your brands in sync across desktop and mobile: 

https://www.adobe.com/express/spotlight/beta?%24web_only=true&_branch_match_id=1093432351833804407&_... 

Thanks!
Andy

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