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Brand updates not reflecting on app on my phone

Community Beginner ,
Sep 30, 2023 Sep 30, 2023

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Why are the changes I made to my brand on desktop not showing on the app on my phone?
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correct answers 1 Pinned Reply

Adobe Employee , Oct 02, 2023 Oct 02, 2023

Hi @default32637975f93ysm,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

 

Would you mind providing more information on which version of Adobe Express these brands were created and if they have been converted to the latest version of Adobe Express? The mobile version and desktop version are using different file types. E.g. Brands on the New version of Adobe Express completed on the desktop cannot be viewed on the mobile app. 

 

Let me know how it goes, as I'm here to

...
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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

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Hi @default32637975f93ysm,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

 

Would you mind providing more information on which version of Adobe Express these brands were created and if they have been converted to the latest version of Adobe Express? The mobile version and desktop version are using different file types. E.g. Brands on the New version of Adobe Express completed on the desktop cannot be viewed on the mobile app. 

 

Let me know how it goes, as I'm here to help.

 

I'm looking forward to hearing from you,

Lyn 🙂

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Community Beginner ,
Oct 02, 2023 Oct 02, 2023

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Im only able to access the new version on desktop. Is there a way to access
the old one so my new branding syncs to the mobile app? How can I update my
brand on the mobile app?

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Explorer ,
Dec 05, 2023 Dec 05, 2023

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This is exactly what I've been struggling with too...are there steps so we can get this figured out?!? I'm not sure why so much emphasis has been made on the desktop version when so many of us use the mobile app...but it's been super frustrating and a time suck and causing us to even jeopordize our client's branding and business by these limitations. We're almost at the point of going back to Canva even though we use so much of the Adobe Creative Suite for videos, photos, illustration and logo animations. Maybe launch updates when more of the bugs are worked out so your clients (us) are't limited on accessing our clients brands that we used to create on desktop and see on the mobile app.

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