Brands tab does not load

[julia-jane]

Hi there, Almost every day that I use Adobe Express, my Brands tab will not load. This is obviously a huge problem because I cannot work without having access to my assets. My internet connection is very fast and reliable. So it's not that. I also disabled my ad blocker with no success. Please help! I'd really appreciate if you offered an offline desktop app or at least create the functionality to store specific Brands or projects on my computer in case of a drop in connection or slow broadband. Or just allowing for remote working away from wifi.

[Tarun Saini]

Hi 

@julia-jane

,

We're sorry for the delay. Are you still experiencing this issue? If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You may also try clearing the browser's cache and cookies to check if that helps.

If that doesn't help, let us know if you're on a VPN. Try to disable the firewall and check if that helps. Please share the screen recording of the issue so we can investigate further.

Regards,

Tarun