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Browser templates and Your Stuff not loading on IPhone

New Here ,
Oct 14, 2024 Oct 14, 2024

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IMG_8434.jpeg

IMG_8435.jpeg

IMG_8434.jpeg

For some days now I'm not able to access my files ( shows "something went wrong") and also begin new projects 

Bug Unresolved
TOPICS
iOS , Performance

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3 Comments
Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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Hi 

@default38560813jotx26

,

 

Could you please let us know the version of the iOS you're using? Did you try rebooting or reinstalling the app to check if that helps? Also, try switching the device to another internet connection.

 

Regards,

Tarun

 

 

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New Here ,
Oct 14, 2024 Oct 14, 2024

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I have reinstalled it and changed the network provider but still, I’m on iOS 17.1

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Adobe Employee ,
Oct 23, 2024 Oct 23, 2024

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Thanks for sharing the info 

@default38560813jotx26

,

 

I have shared the info with our product team. Once I hear anything from them or if there is any information required, I'll let you know.

 

Regards,

Tarun

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