We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?
Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV
Thank you for your response. Yes, I’ve tried using different browsers and even incognito mode. I also downloaded the app on a separate desktop and attempted to access it there, but unfortunately, nothing is working.
I also tried using the 'Bulk Create' option within Express, not the Add function, but I’m experiencing the same issue — it just keeps loading and nothing happens.
Please let me know if there’s anything else I can try or if you need additional details to troubleshoot.
Thank you for the details and for trying all those steps 🙏. I understand how frustrating it is when Bulk Create and Generate get stuck. I’ve shared your case with our engineering team so they can investigate the issue further.
Could you confirm the file type and size of the layers you’re trying to use? This will help us identify potential causes.
In the meantime, make sure your browser or app is updated to the latest version, and try reducing the number of layers in a test project to see if it processes successfully.
We’ll get back to you as soon as we have an update. If anything else happens in the meantime, please let us know.
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