can't download file

[Tiffani37218661ppqs]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon"

[gabrielle_8457]

I have been dealing with the same issue for just this one file, it gets stuck at 90% everytime, everything else works fine.

[Warrior1111]

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month. 

[Warrior1111]

My original post didn't contain the necessary details, and I don't see an option to delete it, so I'm reposting with the required info.  I've also included a better example image.

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month.

Version of the app: web app
Platform and OS version: Edge browser on Windows 11 
Basic steps to reproduce the problem: export image, png
Expected result and actual result: whatever I see in the editor, without a white vignette around it. 

[Tarun Saini]

Hi 

@Warrior1111

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

Regards,

Tarun