• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Can't download from adobe express

Community Beginner ,
Jan 27, 2025 Jan 27, 2025

Copy link to clipboard

Copied

I've got the download button (which it seems some people are missing). Click it and get the error message below. I've tried clearing cache and cookies and turning computer off and back on, all of which were suggested as solutions on other posts.  Can't share to google drive either. Express just won't export. 

default96arij1odzqn_0-1737995727541.png

 

Bug Unresolved
TOPICS
Exporting and Sharing

Views

184

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
9 Comments
Community Expert ,
Jan 27, 2025 Jan 27, 2025

Copy link to clipboard

Copied

Hi @Erin_Wilson,

Have you checked your storage capacity?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 27, 2025 Jan 27, 2025

Copy link to clipboard

Copied

Storage capacity shouldn't be an issue. Thanks for the idea, though!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 28, 2025 Jan 28, 2025

Copy link to clipboard

Copied

Hey @Erin_Wilson, Are you still experiencing the issue with exporting projects? 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 28, 2025 Jan 28, 2025

Copy link to clipboard

Copied

Still a problem, yes. Download just keeps failing. I've tried on an iPhone (app), an iPad (app), a Mac computer (on chrome)

Votes

Translate

Translate

Report

Report
Explorer ,
Jan 28, 2025 Jan 28, 2025

Copy link to clipboard

Copied

I'm having the same problems with a video, can't get it to download or export

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 28, 2025 Jan 28, 2025

Copy link to clipboard

Copied

Yes! Mine is a video as well. Should have mentioned that. I forgot you can do stills (I only ever do animations in express). 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 28, 2025 Jan 28, 2025

Copy link to clipboard

Copied

@Amitej S Should have tagged you, but yes! Still having the issue exporting a video (a short animation). Experiencing the issue on chrome on a mac, chrome on a PC, express app on iphone and ipad. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 30, 2025 Jan 30, 2025

Copy link to clipboard

Copied

Hey @Erin_Wilson, Thanks for tagging and sharing more details on this!
Can you and @Amanda4lb38n9fc share the URLs of your affected projects so we can investigate this? You can share the URLs via a community direct message, which will be private and not publicly available. 

 

You can do so by clicking on the message icon at the top right corner of the community page. The screen below will then come up.

Let me know if you are having difficulties sharing the URL.

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2025 Jan 30, 2025

Copy link to clipboard

Copied

LATEST

@Amitej S I have sent you a private message with the edit link. Thank you!

Votes

Translate

Translate

Report

Report